Condition of Carriage : You are requested to go through the condition of carriage on all sector of Druk Air. Relevant excerpts from these conditions are printed on the inside front cover of the passenger ticket. Similarly, the conditions pertaining to the carriage of freight are given on the reverse of the Druk Air Airway Bill.

Check-in : The reporting time is an hour and a half prior to flight departure. All counters are closed 30 minutes prior to the scheduled departure of the flight.

Reservation : For all travel requirements, please contact the nearest Druk Air booking office or a travel agent. International airlines, tour promoters and travel agents abroad are invited to communicate their reservation requirements to the central space control of Druk Air in Thimphu.

Reconfirmation : All reservations must be reconfirmed at least 72 hrs. before scheduled departure. Failure to reconfirm will result in cancellation of booking without notice.

Validity : A ticket issued against full fare is valid for a period of one year. A ticket issued against any type of discount is valid a period of 90 days.

Refund : Refund of tickets can only be made at the issuing office. A passenger holding an excursion ticket cannot claim refund if he has already utilised one sector.

Airport Tax : Airport tax is applicable by all passengers before embarking a flight. The amount of airport tax levied varies with sectors such as:

• Bangkok - THB 500
• Kathmandu - NER 600
• Kolkata/Delhi - INR 350
• Paro - NU 300

Change in Fares : Fares are subject to change without notice. In the event of a passenger commencing journey after a revised tariff becomes effective, the difference between the fare paid and the fare applicable will be collected from the passenger before embarkation.

No refund can be made against lost documents : Passengers are particularly requested to note that tickets are cash value documents and must be physically presented for refund.

Cancellation : In the event of a passenger requiring to cancel his reserved ticket or change his travel plans, he is requested to contact any booking office of Druk Air or his travel agent @ the earliest.]

Cancellation Charges :

• Thailand - THB 500.00
• India - INR 500.00
• epal - NER 500.00
• angladesh - BDT 500.00
• hutan - NU 500.00

No show : There will be rebooking charge for no show of Nu. 500.00.

Valuable Articles : Currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value are best carried with the passanger in the cabin.

Hand Baggage : To comply with the security regulations, passengers may carry only one hand baggage which may comprise -

• A lady's handling handbag
• An overcoat or a wrap
• An umbrella or a walking stick
• small camera and a pair of binoculars
• reasonable amount of reading material for the flight
• or invalid passengers, a fully collapsible invalid wheel chair and/or a pair of crutches.

All other items such as typewriters, briefcases, overnight bags, personal radios, vanity cases, large cameras, etc. will be weighted with other baggage, and will be subject to payment of excess baggage charges if the total weight exceeds the free baggage allowance.

Free Baggage : Following registered baggage is allowed free of charge:

CLASS          ADULT  CHILD   INFANT
Executive       30 kg     30 kg       Nil
Economy       20 kg     20 kg       Nil

Unless otherwise stated by the ticketing carries, the free baggage allowed when traveling under concessional fares shall be the same as that of full fare paying passengers.

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